Customer onboarding in days. EDI exceptions triaged before lunch.
Distribution runs on relationships, EDI, and the speed of customer onboarding — and most of those run on tribal knowledge in your team's heads. OpsATC.AI is the AI-native orchestration layer above your ERP, WMS, CRM, and EDI gateway. The Captain reads the live order book, ranks exceptions by customer impact, drafts the response, and answers "where is my PO" with a cited line from the carrier event log — not a hallucinated paragraph.
The five operations that consume your week.
In the discovery conversations we've had with distributors, a recurring pattern keeps surfacing — different industries, different systems, the same five drains. The Captain is designed around exactly these.
New-customer onboarding
EDI mapping, item master sync, pricing rules, contract terms, ASN setup. 60–90 days from contract to first revenue PO is industry standard. The cost is margin you never recapture.
Exception triage
EDI 855s rejected, 856 ASN mismatches, 810 short-pays, allocation conflicts on Tier-1 customers. Your buyers and customer-ops leads spend half the day routing tickets between systems and people.
"Where is my PO?"
Inbound calls and emails from customer purchasing, asking the same question. Each requires a swivel-chair lookup across the WMS, the carrier portal, and the customer master. The lookup is minutes; the volume is daily and recurring — the inbound tax that consumes a customer-ops desk.
OTIF performance
OTIF penalties on the Tier-1s are real money. The pattern that drove last quarter's drop is buried in three systems. By the time you find it, the penalty is already booked.
Tribal knowledge
Your nine-year customer-ops lead knows which substitutions are acceptable for which customer. When she's on PTO, the desk gets it wrong.
All five run through the same orchestration layer
The Captain doesn't replace your buyers, your customer-ops leads, or your supply chain analysts. She compresses the time from signal to decision — for all five drains, in the same agent, with the same audit trail.
Read · reason · cite · draft. Operator approves.
The Captain reads your live systems via MCP, reasons across them, drafts cited recommendations for each role — and stops at the operator. Every commit happens in your existing tool, with the source records cited and the audit log captured.
Per-persona outcome targets — measured against your baseline.
Design-stage targets, not promised magnitude. The first design-partner pilot is where the delta gets measured against your operator baseline. Below: where The Captain is built to move the needle, by role.
Onboarding contract → first PO
Designed to compress new-customer onboarding from contract to first revenue PO — measured per design-partner against your historical cycle.
Exceptions in seconds, not minutes
Designed to compress per-exception swivel-chair lookup from minutes-per-ticket to seconds-per-ticket — full ERP/WMS/CRM context already pulled before the buyer reviews.
OTIF drift surfaced before the penalty books
Designed to surface the pattern driving OTIF drift on a top-10 customer in days, not weeks — early enough to intervene before the penalty is contractually booked.
"Where is my PO" answered by the portal
Designed to redirect a meaningful share of "where is my PO" inbound off the customer-ops desk and onto a self-service portal that cites the live carrier event log.
Tribal knowledge becomes queryable
Designed to convert your senior customer-ops lead's tacit precedent knowledge into a queryable decision log — so when she's on PTO, the desk still gets the right substitution call.
Pre-built MCP connectors for the distribution stack.
OpsATC.AI sits on top of your existing investments — your ERP, WMS, CRM, EDI gateway, and customer portal. Nothing gets retired. Read-only connectors via Model Context Protocol, with audit trails at the protocol boundary.
Reference adapter implementations are scaffolded for these platforms and validated against synthesized fixtures from public API documentation. Partner-sandbox re-records are pending; production validation happens during the first design-partner pilot. See platform integrations for the full reference-vs-scaffolded breakdown.
ERP & FinancialsOrder management, AR/AP, item master
Warehouse ManagementInventory, fulfillment, ASN generation
EDI & B2BTrading-partner integration
CRM & ServiceCustomer relationships, ticket triage
Logistics & TMSCarrier visibility, freight
The IT lift is smaller than most distribution ops directors expect.
No data lake. No customer-master extraction. No EDI replatform. The Captain reads your existing ERP, customer portals, and supplier feeds live via MCP — and adapts on operator feedback, not retraining cycles. See the Day 1 to Day 90 timeline →
What we need
- ✓Read-only credentials per system you want orchestrated
- ✓Service accounts on those systems
- ✓Allow-list approval for OpsATC.AI's egress addresses
- ✓One-time field-mapping confirmation per connector
- ✓Pre-built EDI-template mapping for your top 10 customer formats
What we don't need
- ✗Historical data extraction from your data lake
- ✗Data warehouse seeding
- ✗Replicated copies of your operational data
- ✗Custom adapter work for standard platforms
- ✗Data-team involvement to begin
Your distribution data is dirty when we start — late receipts, miskeyed POs, suppliers with two vendor IDs, allocations split across duplicate SKUs, customer hierarchies the prior tool quietly worked around. The Captain Data Quality Detection Layer runs continuously: baseline at MCP connect, inline on every read, scheduled per record type, on-demand when an operator asks. Six issue classes, four detection modes, all surfacing through the Trusted Advisor card. No six-month cleanup project. See the full Data Governance architecture →
Bring your worst week. We'll walk through how it changes.
Thirty minutes, your live operational pain points — a customer escalation, a stuck onboarding, an OTIF drop. We'll walk through how the orchestration layer changes the response, the cycle time, and the cost. Written diagnosis within one business day.